Browsee Privacy Policy

Thanks for visiting Browsee.  This Privacy Policy describes how Browsee (“we”) collect, use, share and protect information when you interact with our main website www.browsee.io (the “Site”) and when you use the Browsee SaaS analytics software and services (“Services”) and includes Personal Information collected via email, telephone, social media accounts, or other means.  This document also explains (1) the information we collect; (2) the specific ways we use and disclose that information; and (3) how you can exercise your privacy rights.  By using or accessing the Site or Services, you are accepting the practices described in this Privacy Policy and our processing of your information as described below.  Please note that if you are a Browsee Customer, when you signed up for the Services, you entered into an agreement with Browsee’s terms of use for the Services, which includes obligations in this Privacy Policy.

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you, or other sites linked from our Services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our Services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.

Browsee

Browsee Services utilize a powerful script that creates a new level of ease for website owners to understand the usability of their websites.  Website owners who use Browsee Services can watch a video playback of user sessions on their website, enabling meaningful insight into their users’ experience, as an effective way to identify usability problems and other areas for improvement.  Browsee exists to make the web better for end-users, and it is only available to websites that share that goal. 

In this Privacy Policy, we explain the following:

For questions about our privacy practices, contact us at: support@heroteck.com.

Definitions

We may also refer to Browsee as “we,” “us,” or “our.”

“Browsee Customer” means any customer that has entered into an agreement with Browsee to use the Browsee Services on its site, including those in a trial environment.

“Personal Information” means any information which may identify an individual, household or device, directly or indirectly.  Examples of Personal Information include, but are not limited to, first and last names, home address, billing address or other physical address, email address, telephone number, etc.

“User” refers to a visitor to a website that uses the Browsee Services or a client of a Browsee Customer

“Visitor” refers to anyone accessing the Browsee website, www.browsee.io.

How We Collect Information

We may collect information about you by the following means:

What Information We Collect

The types of information we collect varies depending on whether you are a:

  1. Browsee Visitor

  2. Browsee Customer, or

  3. A User, i.e. someone visiting a website that uses Browsee Services

Browsee Visitor

This section applies to Personal Information we may process in the usual course of business via the Site.

Browsee Customer

This section applies to Personal Information of Browsee Customers that we may process via provision of the Browsee Services.  Please note that Browsee requests that all Customers provide notice to their website visitors that they use the Browsee Services.

Some of this information is collected through cookies and local Storage. 

You may be able to opt out tracking by cookies or control how information collected by cookies is used via a number of means, as described in Your Privacy Options.

Your browser or device may include “Do Not Track” functionality. We treat the data of everyone who comes to our site in accordance with this Privacy Policy, regardless of your Do Not Tracking setting.  That means that we will continue to use cookies and other technologies to provide you the features of our website but will block third parties from being able to collect data regarding your interactions with our website via cookies.

A User

For Users of a Browsee Customer, Browsee is acting as a service provider (or processor) to the Customer for Browsee’s Services.  Browsee collects information on the direction of its Customer, and has no direct relationship with the User whose information it processes.  It is important to understand that when a User visits other websites that use the Browsee Services, the Browsee Customer’s privacy policy applies to that information collected instead of this Privacy Policy.

This section applies to Personal Information Browsee may process relating to Users of a Browsee Customer’s website:

How We Use Your Information

We use the information we collect from Customers as agreed to in the Agreement and for the following purposes:

We may use and share information in an aggregated or de-identified manner at our discretion, including for research, analysis, modeling, marketing, and improvement of our Services.  Please note that per Browsee’s terms and conditions, Customers are prohibited from providing Browsee with sensitive data through usage of the Services.

We use the information we collect from Users of a Browsee Customer’s website: 

We may use and share information in an aggregated or de-identified manner at our discretion, including for research, analysis, modeling, marketing, and improvement of our Services. 

General Information on our use of Personal Information

How We Share Your Information

How We Protect and Store Your Information

Browsee takes all reasonably necessary precautions, such as implementing a combination of physical, technical, organizational, and administrative safeguards, to protect the information we collect through the Services. Specifically, at Browsee we maintain a robust information security program, institute security controls with the Browsee Services, such as TLS certificates and strong authentication options, and give our Customers facilities to exercise good security practices.   Although we take reasonable steps designed to protect your Personal Information, please be advised that no security system or means of transmitting data over the Internet can be guaranteed to be entirely secure (including without limitation with respect to computer viruses, malicious software and hacker attacks). We cannot and do not guarantee or warrant the security of your Personal Information or any information you disclose or transmit to us. We are not responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied or otherwise, that we will prevent such access, and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Where required under law, we will notify you of any such loss, misuse or alteration of Personal Information that may affect you so that you can take the appropriate actions.

If you use our Services outside of the United States, you understand that we may collect, process, and store your Personal Information in the United States. 

Your Privacy Options

You may have certain choices when it comes to how we collect and use your information:

Children’s Information

We do not knowingly or intentionally gather Personal information about children who are under the age of 13.  If you become aware that a child has provided us with Personal Information, a child has provided us with Personal Information, a parent or guardian of that child may contact us at support@heroteck.com to have the information deleted from our records. If we learn that we have inadvertently collected the Personal Information of a child under 16, or equivalent minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible and cease the use of that information in accordance with applicable law.  

Jurisdiction-Specific Notices

Certain jurisdictions may provide additional rights to individuals with respect to the collection and use of Personal Information that we have collected. For example, you may have the right to request that we: (i) disclose to you any Personal Information that we have about you; (ii) correct or delete Personal Information that we have about you (subject to certain exceptions); or (iii) not disclose or sell your information to a third party (excluding qualified service providers).

A. California

California Consumer Privacy Act

The California Consumer Privacy Act (“CCPA”), along with the California Privacy Rights Act amendment, provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of information about them, as well as rights to know/access, delete, and limit sharing of Personal Information. You have the right to be free from discrimination based on your exercise of your CCPA rights.

Browsee may disclose your Personal Information to commercial providers for a business purpose, which includes verifying your identity when you make a payment or registering access to your accounts.  When we disclose Personal Information for these reasons, we enter into a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not to use it for any commercial purpose.

You have the right to receive notice of the categories of Personal Information we collect, and the purposes for which those categories of Personal Information will be used. The categories we use below to describe the information are those enumerated in the CCPA.

Entities to whom we disclose information for business purposes are service providers, which are companies that we engage to conduct activities on our behalf. Service providers are restricted from using Personal Information for any purpose that is not related to our engagement.

Privacy Rights for Californians

Under the CCPA, California residents have specific rights regarding their personal information. This section describes Californians' rights and explains how California residents can exercise those rights.

Below we further outline specific rights which California residents may have under the CCPA.

  1. Right to Access Your Data. You have the right to request that we disclose certain information to you about our collection, use and disclosure of your Personal Information over the past twelve (12) months. Any disclosures we provide will only cover the 12- month period preceding the receipt of your request.  The response we provide will also explain the reasons we cannot comply with a request, if applicable.

  2. Right to Data Portability. You have the right to a "portable" copy of your Personal Information that you have submitted to us. Generally, this means you have a right to request that we move, copy or transmit your Personal Information stored on our servers or information technology environment to another service provider's servers or information technology environment.

  3. Right to Delete Your Data. You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.

  4. Right of correction. You have the right to request correction or changes of your Personal Information if it is found to be inaccurate or out of date.

  5. Right to Non-Discrimination for the Exercise of Your Privacy Rights. You have the right not to receive discriminatory treatment by us for exercising your privacy rights conferred by the CCPA.

How to Submit a Request

You may submit a request to exercise your rights to know/access or delete your Personal Information through one of two means:

Upon submission of your request, we will contact you via the email address provided in your request.  To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information.  In some instances, such as a request for data deletion, we may first separately confirm that you would like for us to in fact delete your personal information before acting on your request.  With all requests, we will aim to complete requests as soon as reasonably practicable and consistent with any timeframes mandated by applicable laws. If we require more time, we will inform you of the reason and extension period in writing. You may authorize another individual or a business registered with the California Secretary of State, or designate an authorized agent, to make requests on your behalf through these means. 

In some cases our ability to uphold these rights for you may depend upon our obligations to process Personal Information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

  1. Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;

  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;

  3. Debug products to identify and repair errors that impair existing intended functionality;

  4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;

  5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.);

  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent;

  7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;

  8. Comply with a legal obligation; or

  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

B. Virginia

The Virginia Consumer Data Privacy Act (“VCDPA”), provides Virginia residents with certain additional privacy rights regarding the collection, use and sharing of Personal Information. Sections 2-5 of this Privacy Policy serves as notice of the categories of Personal Information we may collect about you, our processing purposes, and provides detail about how we may disclose your Personal Information to others such as Service Providers.

Browsee does not sell certain Personal Information as described above. Browsee does not engage in profiling in furtherance of decisions that produce legal or similarly significant effects.

 

Privacy Rights for Virginians

Under the VCDPA, Virginia residents have specific rights regarding their personal information. This section describes Virginians' rights and explains how Virginia residents can exercise those rights.  

  1. Right to Access Your Data. You have the right to request that we disclose certain information to you about our collection, use and disclosure of your Personal Information over the past twelve (12) months. Any disclosures we provide will only cover the 12- month period preceding the receipt of your request.  The response we provide will also explain the reasons we cannot comply with a request, if applicable.

  2. Right to Delete Your Data. You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.

  3. Right of correction. You have the right to request correction or changes of your Personal Information if it is found to be inaccurate or out of date.

  4. Right to Data Portability. You have the right to a "portable" copy of your Personal Information that you have submitted to us. Generally, this means you have a right to request that we move, copy or transmit your Personal Information stored on our servers or information technology environment to another service provider's servers or information technology environment.

How to Submit a Request

You may submit a request to exercise your rights to know/access or delete your Personal Information through submitting a request via email to support@heroteck.com.

C. Colorado

Under the Colorado Privacy Act (“CPA”), Colorado residents will have certain additional privacy rights regarding the collection, use and disclosure of their Personal Information. Previous sections of this Privacy Policy describes the categories of data, processing purposes, and categories of third parties to whom Personal Information may be disclosed.  We do not sell Personal Information of Colorado residents and we do not process Personal Information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects.

Privacy Rights for Coloradoians 

Under the CPA, Colorado residents have specific rights regarding their personal information. This section describes Coloradoians ' rights and explains how Colorado residents can exercise those rights.

  1. Right to Data Portability. You have the right to a "portable" copy of your Personal Information that you have submitted to us. Generally, this means you have a right to request that we move, copy or transmit your Personal Information stored on our servers or information technology environment to another service provider's servers or information technology environment.

  2. Right to Access Your Data. You have the right to request that we disclose certain information to you about our collection, use and disclosure of your Personal Information over the past twelve (12) months. Any disclosures we provide will only cover the 12- month period preceding the receipt of your request.  The response we provide will also explain the reasons we cannot comply with a request, if applicable.

  3. Right of correction. You have the right to request correction or changes of your Personal Information if it is found to be inaccurate or out of date.

  4. Right to Delete Your Data. You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.

How to Submit a Request

You may submit a request to exercise your rights to know/access or delete your Personal Information through submitting a request via email to support@heroteck.com.  Please note that the right to appeal a decision to deny processing of a request by emailing support@heroteck.com, using the subject line: “DSR Appeal.

D.Connecticut(Effective July 1, 2023)

Beginning July 1, 2023, under the Connecticut Data Privacy Act (“CDPA”), Connecticut residents will have certain additional privacy rights regarding the collection, use and disclosure of their Personal Information. Sections 2-5 of this Privacy Policy describes the categories of data, processing purposes, and categories of third parties to whom Personal Information may be disclosed.  We do not sell Personal Information of Connecticut residents and we do not process Personal Information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects.

Privacy Rights for Connecticut Residents 

Under the CDPA, Connecticut residents have specific rights regarding their personal information. This section describes those rights and explains how Connecticut residents can exercise those rights.

  1. Right to Data Portability. You have the right to a "portable" copy of your Personal Information that you have submitted to us. Generally, this means you have a right to request that we move, copy or transmit your Personal Information stored on our servers or information technology environment to another service provider's servers or information technology environment.

  2. Right to Access Your Data. You have the right to request that we disclose certain information to you about our collection, use and disclosure of your Personal Information over the past twelve (12) months. Any disclosures we provide will only cover the 12- month period preceding the receipt of your request.  The response we provide will also explain the reasons we cannot comply with a request, if applicable.

  3. Right of correction. You have the right to request correction or changes of your Personal Information if it is found to be inaccurate or out of date.

  4. Right to Delete Your Data. You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.

How to Submit a Request

You may submit a request to exercise your rights to know/access or delete your Personal Information through submitting a request via email to support@heroteck.com.

E.EEA, Switzerland, or the UK

If you are located in the EEA, Switzerland, or the UK, you are entitled to certain rights, subject to applicable exceptions, under the GDPR, Swiss, and UK data protection laws. Please note that, in order to verify your identity, we may require you to provide us with information prior to accessing any records containing information about you.

We typically will process your information pursuant to the following legal bases: 

(1) with your consent; 

(2) as necessary to perform our agreement to provide Services to you; or 

(3) as necessary for our legitimate interests including but not limited to the following circumstances where collecting or using Personal Information is necessary for:

We also may process your information where it is necessary to comply with a legal obligation to which we are subject.

To submit a request to exercise your rights, please request via email to support@heroteck.com.

Data Retention

As a general rule, we keep your data for only as long as it is needed to complete the purpose for which it was collected or as required by law. We may need to keep your data for longer than our specified retention periods to honor your requests, including to continue keeping you opted out of marketing emails, or to comply with legal or other obligations. 

International Transfers

We may, directly or indirectly through third-party entities around the world, process, store, and transfer the information you provide, including your Personal Information, as described in this Privacy Policy. Specifically, the information and Personal Information that we collect may be transferred to, and stored at, a location outside of your jurisdiction, including outside the European Economic Area (EEA) and the United Kingdom, and in countries that are not subject to an adequacy decision by the European Commission and that may not provide for the same level of data protection as your jurisdiction. It may also be processed by staff operating outside of your jurisdiction who work for us or for one of the organizations outlined in this Privacy Policy in connection with the activities outlined in this Privacy Policy. Browsee is located in India and operates globally. We have data centers in the United States and in India.  At the time that you contract for our Services, you have the option to designate the location of the data center which supports your Browsee account.  

The laws in India regarding Personal Information may be different from the laws of your jurisdiction or country.  Any international transfers, collection, storage, or processing of your Personal Information will comply with safeguards as required by relevant law. 

Updates to This Privacy Policy

Browsee reserves the right to amend or modify this Privacy Policy at any time, as and when the need arises. We request you to regularly check this Privacy Policy from time to time to keep you apprise of changes made. Your continued use of the Website gives your unconditional acceptance to such change in terms of Privacy Policy.

Last updated on: 1st Jan, 2023.